Remote IT Support

What types of issues can you resolve remotely?

We can assist with a wide range of IT issues including email problems, software errors, cloud access, user account management, slow computers, virus removal, and printer or device setup, all without needing to visit your premises.

How quickly can you start helping once I contact you?

In most cases, we can begin a remote session within minutes of your request, ensuring minimal downtime and fast resolution for urgent issues.

Is your remote support secure?

Yes. We use encrypted, industry-approved remote access tools to ensure that all support sessions are secure and your data remains fully protected.

Can you support remote and hybrid workers?

Absolutely. We regularly support remote teams across the UK, assisting with VPNs, remote desktop setups, cloud services, and device troubleshooting.

Do I need a contract to access remote support?

No contract is required. You can use our remote support on a pay-as-you-go basis, or choose a monthly Service Level Agreement, with unlimited remote support charged per user, for ongoing coverage and priority access.

How much does remote IT support cost?

Our business remote IT support is available at £54 inc. VAT per half-hour session, offering a flexible pay-as-you-go solution with no long-term commitment. Alternatively, if you prefer ongoing support, we offer unlimited remote IT support at a rate of £72 inc. VAT per user, per month when you take out a support contract, ideal for businesses looking for cost-effective, continuous IT coverage.

Do you support both Windows and Mac systems?

Yes, our technicians are skilled in supporting both Windows and macOS environments, as well as popular platforms like Microsoft 365, Google Workspace, and Dropbox.

What if the issue can’t be fixed remotely?

If a hands-on visit is required, we can arrange same-day or next-day on-site support within London, or guide you on the next steps depending on your location.